Frequently Asked Questions

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Will my previous login credentials for the old portal work on the new MyAccount Portal?

No, your existing login credentials for the old portal will not work on the new MyAccount portal. You will need to re-register on the new portal with your updated account number that was emailed to you on December 5th.

You will need your updated account number that was emailed to you on December 5th or you can wait for your next bill. If you are having issues locating the email or have questions, our Customer Care Team is here to help you. Contact us at customercare@wysemeter.com for support.

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