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Case Study: Advantages of Wyse Submetering

Summary

  • 42% in-suite consumption reduction
  • 50% reduction in utility expense workload for site-level staff
  • 100% resident bills delivered on-time
  • $69,000 annual savings for the building
  • 26 languages offered by Wyse Call Centre, operated 14h/day


Introduction

For the multi-unit property at 15 Orton Park Road, Direct Properties Inc. (DPI) identified a business case for a conversion to a cutting-edge, electrical submetering program. The transition to Wyse’s class-leading platform was found to better align with DPI’s long-term objectives:

  • Improve the building’s energy performance
  • Deliver higher levels of billing service satisfaction
  • Reduce administrative burdens on site-level staff


Building Profile

  • Location: 15 Orton Park Road, Toronto, Ontario
  • Size: 15 Floors, 147 Units
  • Commercial Tenant: Daycare
  • Common Areas: Lobby, Laundry, and Parking Garage
  • Amenities: Outdoor Pool, Large Playground, Spacious Suites, Hardwood Floors
  • Residents: Majority are families, multi-cultural


Description of Activities

Wyse seamlessly transitioned 147 residential suite accounts onto its sophisticated platform, already in use in over 2 million multi-residential units in North America. The client-focused approach included in-depth training for the entire DPI team to effectively use the portal and analysis tools for bulk data access, as well as to handle new enrolments. Additional education and outreach detailed the customer service features available for residents – notably a web portal that provides access to suite billing data, and an expert call centre that provides immediate answers in 26 languages, 14 hours a day.


Testimonial

“We have been in the multi-unit residential rental property management business for over 40 years and dealt with several companies who more often than not did not live up to expectations. I am thrilled to conclude that our experience with Wyse has been exemplary! Wyse made submetering extremely easy for us and we cannot be happier with the professionalism, dedication, and expertise the entire Wyse team has shown us.”
- Annette Mincer, President of Direct Properties Inc.

Download the full Wyse Submetering Case Study >>